Camera hardware
The power indicator is off or the blue indicator is weak
The power indicator is off or the blue indicator is weak
24 V DC / 2 A power supply.The camera restarts frequently
The camera restarts frequently
- Check network bandwidth usage.
2. Confirm that the power supply meets the camera requirements.
Obstacle-avoidance output is normal in the host software, but IO output is abnormal
Obstacle-avoidance output is normal in the host software, but IO output is abnormal
- Check the IO wiring.
2. Check the function cable.
3. Confirm that the firmware supports the requested function.
The network adapter shows disconnected
The network adapter shows disconnected
CANopen communication does not return data or returns mismatched data
CANopen communication does not return data or returns mismatched data
- Check that the baud rate and CAN ID match.
2. Check the CAN wiring.
Host software and imaging
No data appears after the host software opens the camera
No data appears after the host software opens the camera
- The firewall is enabled.
2. The adapter and camera are on different subnets.
3. The switch is filtering the traffic.
4. The computer network is abnormal. Resolution - Disable the firewall.
2. Set the computer and camera to the same subnet.
3. Check the switch.
4. Test with another computer.
5. Configure multiple subnets if required.
The depth map contains missing rectangular blocks or black holes
The depth map contains missing rectangular blocks or black holes
An S10 or S10 Pro camera shows no image or a very small depth image
An S10 or S10 Pro camera shows no image or a very small depth image
Lanxin-MRDVS-1.3.66.0606 or later.The camera fails to open with a network communication error
The camera fails to open with a network communication error
Exclusive application permission fails
Exclusive application permission fails
2.4.50.0720 and later support multi-user permissions.The target object appears sparse or incomplete
The target object appears sparse or incomplete
- Check High Exposure; a typical range is
600–1200.
2. Check Low Signal Threshold; a typical range is10–30.
The stream starts and the frame rate is normal, but no image data is available
The stream starts and the frame rate is normal, but no image data is available
The point cloud contains data where there are no objects ahead
The point cloud contains data where there are no objects ahead
Noise appears along the side of an object when the camera faces it
Noise appears along the side of an object when the camera faces it
- Enable glare-optimization processing.
2. Increase Low Signal Threshold.
The center of the RGB image is reddish or the RGB image is blurred
The center of the RGB image is reddish or the RGB image is blurred
The RGB image faces forward, but the depth image is skewed
The RGB image faces forward, but the depth image is skewed
Point clouds from adjacent objects merge together
Point clouds from adjacent objects merge together
RGB has no data after RGB-D alignment is enabled
RGB has no data after RGB-D alignment is enabled
The S Series point cloud shows obvious layers
The S Series point cloud shows obvious layers
The edge accuracy of a nearby white object is poor on the S Series
The edge accuracy of a nearby white object is poor on the S Series
A reflective post is heavily overexposed on the S Series
A reflective post is heavily overexposed on the S Series
A black object is not fully captured on the S Series
A black object is not fully captured on the S Series
100130B0 to 240.